We have placed our Mobile Contract for your convenience after/before making your pet(s) first appointment. If you prefer we can docusign this form to you also upon request.
Email us to request secure Docusign Forms to be sent to you. email@example.com
Contract & Policies
in Addition to Regular Store Policies
All clients for Mobile Spa Grooming must fill out, sign and return (on line with electronic signature, or print and fax with signature, drop off or mail prior to their first appointment). Please read the following information and return to use so we can arrange your service. This only needs to be done before the first service, then will remain on file at the store.
You agree to advise us prior to any service any medical, physical, emotional issues, allergies, sensitivities, or preexisting conditions such as surgeries, hip or joint, warts, moles, ear infections or skin problems.
You agree to allow The Pet Set to muzzle your pet if they misbehave or the safety of the groomer is in question. If your pet bites or causes injury to the groomer you will be responsible for all medical treatments and expenses. If your pet damages any property of The Pet Set you will be responsible for replacement of such items.
I do here by entrust my pets(s) to The Pet Set Mobile Spa, Trebor Productions Inc for the purpose of grooming my pet(s). I am aware that all due care will be taken with my pet(s) for the safety of the pet and groomer. I am aware that neglect of my pets coat can be a cause for problems after grooming such as clipper/brush irritation. If my is wiggly or doesn't remain still during the grooming procedure accidents can happen such as nicks from the clippers, scissors, shampoo in the eyes, water in the ears and will not hold the groomer or Mobile Spa responsible for any resulting damages or injuries. I am aware that if my pets coat is matted my options are:
1. If I want to save the coat but not pay for de-matting services, I will brush out the coat and The Pet Set will return at a later date to groom my pet, however I will incur a $25.00 trip fee in addition to any grooming service charges, as fuel and time was expended to come to my location.
2. I will let The Pet Set brush out my pet if possible and safe, at a fee determined by the groomer at the time of service, with a minimal fee of $35.00 in addition to my regular grooming fee.
3. My pet will receive a dry shave down and start over. If my pet is shaved and started over, but I want the ears and tail saved and it is matted, I understand that I will have at a minimum de-mat fee to save them of $50.00 in addition to my regular grooming fee.
4. If you wish to (re)-schedule a stand alone de-matting service with or groomers the service is $100 per hour in mobile.
Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes the risks of nicks, cuts or abrasions due to warts, molds and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet's skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. The Pet Set is not responsible for any pre-existing conditions what so ever.
Flea/Tick Policy: Fleas and ticks will NOT be tolerated. Owners are responsible for keeping the pet flea & tick free. If a mass of fleas or ticks is found, there may be a $35.00 cleaning fee to de-bug the Mobile Van. This is in addition to any other services.
Photo/Pictures Policy: Photos and pictures may be taken of my pet before, during or after services, for our records, the use on The Pet Set web site and for advertising.
Cancelation/No Show Policy: I understand that I must notify The Pet Set at least 24 hours prior to my assigned appointment. I understand that if I fail to notify The Pet Set 24 hours in advance or am a no show for my appointment a $50.00 Service Fee will be added to my next grooming appointment or billed to me. If for some any reason after arriving at your home the decision is made to not proceed with services we do charge a minimal service fee of $50.00.
Oversized Pets- Pets weighing more than 100lbs are charged an extra $15.
Senior Pets- Pets over the age of 12 must sign a seperate release.
Returned Check Policy: There is a $35.00 NSF/returned check fee. We do not accept checks on the first mobile visit.
Payment Methods: We prefer to keep your credit card information on file. We accept Visa, MC, Discover, AMEX.
We do not accept CASH, CHECKS or Debit at this time. Gratuity is optional.
Refusal of Service Policy: The Pet Set has the right to refuse service: In the event of a pet that cannot be handled safely. Tranquilized pets will not be accommodated as they should be done in the safety of a vet clinic/hospital with an in house groomer, with veterinarian supervision. Services can be stopped mid-groom if necessary for the safety of the pet or groomer and I understand I will be charged a prorated fee for services no less than half the regular fee. We do not service severely matted cats or aggressive animals.
Reservations and Appointments: I understand due to traffic, or delays, that The Pet Set can be late to my appointment time. The Pet Set will keep the client up to date on time delays but the client is expected to still be available up to 90 minutes after the scheduled appointment. If the client cannot accommodate the groomer for a 90 minute delay at no fault of The Pet Set a cancellation trip charge is still charged of $35.00. After 90 minutes if a cancellation is needed we will not charge any fees and the client can reschedule.
Injury Every precaution is taken to see to it that your pet is handled in a kind, loving, and humane manner. Clients should realize, however, that we are not working with inanimate objects. They sometimes move unexpectedly. Any injury is handled as follows: (1) immediate 1st aid treatment by the stylist, and (2) notification to the pet owner. There is no reason for any stylist to ever try to hide an injury. Accidents do happen please understand we cannot be responsible for these injuries.Animal grooming is not without the possibility of injuries. Because animals are not inanimate beings and can unexpectedly move, twist, jump, pull, tug, leap, become excited or aggressive while being bathed, brushed or groomed it is possible the animal can facilitate unintentional injuries from staff who are using scissors, clamps, soaps, shampoos, muzzles, blades or other grooming tools. Because we are moving, pulling, placing, lifting, picking up or setting down pets with proper care during a service we cannot be responsible for known or unknown muscle strains, injuries, pulls, twisting, dislocating joints, or broken bones.
All Pet Vaccinations must be up to date.
Acceptable Safety Measure Policy: The use of muzzles, e-collars, slings, straps, etc.
Home and Property Damage: The Pet Set will not be held responsible for damages to yard, home, or property while on the service call for services to my pet(s). As the owner or caregiver, I authorize The Pet Set to perform scheduled grooming services while I am away from my home or property. In the case where a key is left or given to my home, The Pet Set will not be held responsible for any damages or theft to my home or property. I will sign this contract to be kept on file at The Pet Set for all current or future services.
I the undersigned do understand and agree to the above terms and conditions for the services for my pet(s) and in consideration of the service by The Pet Set Mobile Spa agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s).
I authorize The Pet Set to act as my agent in the event emergency veterinarian service, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include but not be limited to death, injury, or shock. Said pre-existing conditions shall not be limited to advance age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or mental conditions.
I have read and understand my rights and obligations as written in the agreement for the services from The Pet Set through The Pet Set Mobile Spa.